Sirbetalot Privacy Policy
How we collect, use and protect the information you share with us as a player in New Zealand.
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This Sirbetalot privacy policy sets out, in plain language, how we handle the personal information you give us when you create an account, browse our site or get in touch with our support team. We are Sirbetalot, and this page describes our own practices as the operator of this site, not a general guide to the wider market.
We ask for certain details so we can run your account safely, respond to your questions and keep our platform working the way it should. This page explains what we collect, why we collect it, and the choices available to you as a visitor from New Zealand. For how we use small text files stored in your browser, our cookie policy covers that subject on its own page, and our terms set out the wider rules of using our site.
What information we collect
When you register with us, we collect the account details you provide, such as your name and contact information, so that we can identify you and keep your account secure. We also keep a record of your interactions with our support team, since those conversations help us resolve questions and improve how we respond in future.
Our site also gathers technical information automatically as you browse, including the kind of device and browser you use. This helps our pages load correctly and helps us notice when something on the site is not working as intended. We do not ask for more than we need to run your account and support your visit.
Why we use your information
We use the details you share with us for a small number of clear purposes: operating your account, communicating with you about your account or our site, and keeping our platform secure against misuse. Where you have asked to hear from us about our promotions, we use your contact details for that purpose and for nothing beyond it.
We do not sell your personal information. Any sharing of data is limited to what is necessary to keep our services running, such as working with providers who help us deliver the site itself.
Your choices and rights
You can ask us about the personal information we hold about you, and you can ask us to correct details that are no longer accurate. If you would prefer not to receive messages from us about offers or updates, you can let us know and we will act on that preference.
If you have a question about your account data that is not answered here, our faq page covers common questions about using our site, and our support channels remain the best route for anything specific to your own account.
How we protect your information
We take reasonable steps to protect the personal information we hold, using safeguards appropriate to the kind of data involved. Access to account information is limited to what our team needs to do its job, and we review our practices as our site evolves.
No method of storing or transmitting information is entirely without risk, and we encourage you to also take your own precautions, such as keeping your login details private and not sharing your account with anyone else.
Keeping your details accurate
We rely on the information you give us to run your account properly, so it helps everyone when those details stay current. If your contact information changes, updating it with us keeps communication about your account running smoothly.
This also matters for the kind of self-exclusion or account support tools described on our responsible gambling page, where accurate contact details let any request reach the right account without delay.
Children and eligibility
Our site is intended for adults only, and we do not knowingly collect personal information from anyone under the legal age for gambling in New Zealand. Account registration requires confirming you meet that requirement, and we treat eligibility as a condition of holding an account with us.
If we become aware that an account was opened by someone who does not meet this requirement, we take appropriate steps regarding that account. Parents or guardians concerned about a young person's access to our site are welcome to contact us directly.
Common questions about our privacy policy
What personal information does Sirbetalot collect?
Does Sirbetalot share my information with anyone else?
Can I ask what data you hold about me?
How does this privacy policy relate to cookies?
Questions
Get in touch with our team
If anything in this privacy policy is unclear, our support channels and our FAQ are the fastest way to find an answer about your account.
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